Government Now Lets You Report, Block And Unblock Lost Phones: Here’s How

Live in the capital and know someone who’s lost a smartphone? Well, cellphone users in Delhi-NCR who lose their mobile phones will now have some respite, with the government launching a portal that will enable blocking and tracing of stolen or lost mobile phones.

The centralized web portal, named Central Equipment Indetity Register or CIER, was piloted by the Department of Telecom (DoT) back in September 2019 in Mumbai and is now being brought to Delhi-NCR. The database is expected to extend to other cities through 2020.

The portal will essentially entertain requests for blocking of a stolen or lost mobile phone by customers; blocking of such mobile phones with the same IMEI number across mobile networks; sharing of traceability data with the Police; and unblocking of recovered/ found stolen or lost mobile phones.

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Launching the initiative, Telecom Minister Ravi Shankar Prasad said safety and security of phones are crucial given the country’s technological strides and digital prowess. “While we make optimum use of technology for development, there are equally smart criminals who abuse technology for their own ends,” Prasad said.

How to report, block a lost or stolen smartphone?

Step 1: Visit the CEIR web portal at https://ceir.gov.in/Home/index.jsp and submit details in a prescribed format.

Step 2: Get the device blocked (or unblocked) by visiting the specified outlets as per telecom operator.

Step 3: File an FIR with the police highligting the IMEI number, and keep a copy of the report.

Step 4: Get a duplicate SIM Card issued for the lost number from your telecom service provider.

Step 5: Visit the web portal again, fill out the request registration form and attach a copy of the FIR and address proof to block the IMEI number of their lost/stolen device.

Step 6: Submit the form and note down the generated ‘Request ID’ for future reference. Remember that this ID’s important in unblocking the SIM card, in case its found.

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